Cancellation policy
Contact Policy
Last Updated: 13 October 2026
At Neeed, we're here to help! Whether you have a question about our products, need assistance with an order, or simply want to get in touch, our team is happy to assist.
Contact Information
For all customer enquiries, please contact us via email:
Email: support@drinkneeed.com
Customer Support Hours
Our customer support team operates Monday to Friday, excluding public holidays.
We aim to respond to all customer enquiries within 48 hours (2 business days) of receiving your message.
Please note that enquiries received over weekends or public holidays will be attended to on the next business day.
During busy periods, including product launches, promotional events and public holidays, response times may be slightly longer than usual.
Order Enquiries
For questions relating to an existing order, including shipping, tracking, returns or refunds, please include your order number and the email address associated with your purchase.
This helps our team locate your order and assist you as quickly as possible.
Returns & Refunds
For information regarding returns, exchanges or refunds, please refer to our Refund & Returns Policy available on our website.
If you require further assistance, contact our support team at support@drinkneeed.com.
Feedback & General Enquiries
We love hearing from our customers! Whether you have feedback, suggestions or general questions about Neeed, feel free to reach out.
We appreciate your patience and look forward to helping you.
The Neeed Team
Everyday Electrolytes.
Purchase Options & Subscription Cancellation Policy
Last Updated: 13 October 2026
At Neeed, we believe staying hydrated should be simple, convenient and flexible. Whether you're purchasing your favourite electrolytes as a one-time order or subscribing for regular deliveries, we want you to have complete control over your purchases.
This policy outlines how our purchase options work, including subscription management, cancellations, billing and refunds.
1. Purchase Options
Neeed offers two purchase options:
One-Time Purchase
Purchase your favourite Neeed products whenever you like, with no ongoing commitment or recurring payments.
Subscribe & Save
Enjoy the convenience of regular deliveries by subscribing to your favourite Neeed products.
When subscribing, you can:
- Select your preferred products or bundles.
- Choose your delivery frequency from the available options.
- Enjoy applicable subscription savings.
- Manage, update or cancel your subscription at any time.
2. Subscription Billing & Renewals
By selecting a subscription, you authorise Neeed to automatically charge your nominated payment method at your chosen delivery frequency.
Subscription payments are processed automatically before each scheduled delivery.
Your subscription will continue to renew until you choose to cancel it.
You can view your upcoming orders, billing details and subscription status through your customer account or subscription management portal.
3. Managing Your Subscription
We want managing your subscription to be as easy as possible.
You can access your subscription management portal in two ways:
Option 1: Via Email
When you purchase a subscription, you'll receive an email containing a secure link to your subscription portal.
You can also access this link by selecting Manage Subscription in your subscription-related emails.
For security purposes, these links expire after 2 hours. If your link has expired, you can request a new one.
Option 2: Via Your Neeed Account
Create or log in to your account on our website.
Once logged in, select Manage Subscription to view and manage your active subscriptions.
Through your subscription portal, you can manage available subscription settings, including your delivery frequency, products and cancellation preferences.
4. Subscription Cancellations
You can cancel your Neeed subscription at any time.
There are no cancellation fees or long-term commitments.
To cancel your subscription:
- Log in to your Neeed account or access your subscription portal using the link provided in your subscription emails.
- Select the subscription you wish to cancel.
- Follow the prompts to confirm your cancellation.
Important: Cancellations must be completed before your next recurring payment is processed to prevent the next order from being charged.
Once your cancellation has been confirmed, no further recurring subscription payments will be processed.
Cancelling your subscription does not automatically cancel or refund orders that have already been processed.
If you need assistance cancelling your subscription, please contact support@drinkneeed.com.
5. Changes to Subscription Orders
You can make changes to your subscription through your customer portal, subject to the options available.
Changes may include updating your delivery frequency, modifying products or updating your delivery information.
Any changes must be completed before your next scheduled order is processed.
Once an order has entered fulfilment, we may be unable to modify or cancel it.
6. Refunds & Returns
Subscription orders are subject to the same Refund & Returns Policy as one-time purchases.
Change-of-Mind Returns
We offer a 30-day change-of-mind return period from the date your order is delivered.
To be eligible:
- Products must be unopened, unused and undamaged.
- Products must remain in their original packaging.
- Return shipping costs are the responsibility of the customer.
- Refunds will be processed once the returned products have been received, inspected and approved by our warehouse.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty, incorrect or not as described, please contact our customer support team.
Your rights under applicable consumer protection laws remain unaffected by this policy.
For further information, please refer to our full Refund & Returns Policy.
7. Failed Subscription Payments
If a recurring subscription payment is unsuccessful, your order may be delayed until payment is successfully processed.
You may be notified of the unsuccessful payment and asked to update your payment information.
Neeed reserves the right to pause or cancel subscriptions where payments remain unsuccessful.
8. Changes to Subscription Pricing
From time to time, Neeed may update product pricing, subscription discounts or available purchase options.
Where changes affect an existing subscription, we will provide advance notice of any material pricing changes before they take effect.
You may cancel your subscription before the updated pricing applies.
9. Contact Us
If you have any questions about your subscription, billing, cancellations or purchase options, our team is here to help.
Email: support@drinkneeed.com
Customer Support: Monday to Friday
Response Time: Within 48 hours (2 business days)
We aim to make every Neeed experience simple, flexible and hassle-free.
The Neeed Team
Everyday Electrolytes.
